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We have fallen behind in deliveries, which has caused a high number of emails; the response time is 5 days.

You ordered before December 19 and you still have not received your order?

You are one of the orders most affected by this delay, your order is shipped today and will be delivered before January 15.

As always, we will honor 100% of our orders, contrary to what some comments on Facebook indicate.

Please do not overload our after-sales service teams who are overwhelmed following the problems encountered at the moment.


The Ecofire France team apologizes for these extended and exceptional deadlines.

Exceptional contact link: Here